At the European Utilities 7-day period event in The fall of 2016, Accenture and SAP released the joint designs for a digital customer engagement platform to help utilities to engage utilizing customers through practically any channel, improving customer operations efficiency in addition to user experience. In addition, this unique platform enables resources expanding their organization in new areas and allows marketing of third party solutions.
This announcement comes after together companies announced throughout October our effort to develop the next generation connected with predictive analytics solutions to get asset management in the utilities industry help condition-based maintenance.
Increased Efficiency as well as New Revenue Channels through Customer Involvement Platform
Alongside simplified customer service and operations, the customer engagement podium helps to enable functions to offer customers non-commodity services, such as solar panels, batteries and connected residence products, including relevant installation and care services. Customer engagement platform will also enable utilities to sell alternative products easily for their clients.
The new foundation combines the S/4HANA Tools solution with Drain Hybris Cloud for Shopper and SAP Multichannel Footing at its main to enable more nimble and easier to use revenue and service processes and also efficient meter to help cash management. Even more elements such as SAP Hybris Marketing, SAP Hybris Industry and SAP Hybris Payment solutions are bundled to create a 360-degree view of the shopper as well as the management, promoting and billing of the time and non-energy products and services. Consumer self-service interactions will be empowered through a portal, mobile phone apps and social media marketing.
The customer engagement together with billing platform by simply Accenture and SAP increases the following key capacities:
- Multi-channel & eCommerce enablement
- Improved user experience
- Simplified processes
- Real-time working reporting
- Predictive analytics
- Customer 360
